Refund, Exchange, and Repair Policies for Watches

At United Luxury, we value our customers and strive to provide the best possible shopping experience. To ensure your satisfaction with your watch purchase, we have established the following return, exchange, and repair policies:

1. Refund Policy

Eligibility 

You may return a watch within 14 days of the original purchase date if it meets the following conditions:

• The watch is in its original, unworn condition.
• All tags, stickers, and protective covers are intact. 
• (If the protective cover has been removed, we must regretfully deny your request as it contravenes our return and exchange policies.)
• The watch is accompanied by the original packaging, including boxes and manuals.
• A valid proof of purchase (receipt or order confirmation) is provided.

Refund Process

Contact our Customer Service team to initiate the return process.please share pictures or video of the watch with us.

After receiving approval, carefully package the watch and all accompanying items and ship it back to us using a trackable and insured shipping method.(Please use only local shipping courier  or EMS shipping)

Once we receive and inspect the returned watch and verify that it meets our return conditions, we will process your refund within 5 business days. Refunds will be issued using the original payment method.

2. Exchange Policy

Eligibility

You may request an exchange for a different watch within 30 days of the original purchase date if the following conditions are met:

• The watch is in its original, unworn condition.
• All tags, stickers, and protective covers are intact. 
• (If the protective cover has been removed, we must regretfully deny your request as it contravenes our return and exchange policies.)
• The watch is accompanied by the original packaging, including boxes and manuals.
• A valid proof of purchase (receipt or order confirmation) is provided.

Exchange Process

Contact our Customer Service team to initiate the exchange process and specify the watch you would like to receive in exchange.

After receiving approval, carefully package the watch and all accompanying items and ship it back to us using a trackable and insured shipping method. (Please use only local shipping courier or EMS shipping)

Once we receive and inspect the returned watch and verify that it meets our exchange conditions, we will ship the requested replacement watch to you. Any price difference will be charged or refunded accordingly.

3. Warranty and Repair Policy

Warranty

All watches sold by United luxury come with a 2 -year limited warranty. This warranty covers manufacturing defects and malfunctions under normal use. The warranty does not cover damage caused by accidents, misuse, or unauthorized repairs.

Repair Process

If your watch requires repair under warranty, please contact our Customer Service team for instructions on how to proceed.

If the watch is no longer under warranty, we offer repair services for a fee. Contact us for a repair quote and further instructions.

Carefully package the watch and send it to us using a trackable and insured shipping method. Please use only local shipping courier or EMS shipping.

Once we receive the watch, we will assess the repair needs and provide you with an estimated timeline and cost (if applicable).

Repairs will be completed by our qualified watch technicians, and the watch will be returned to you in working condition.

Please note that these policies are subject to change, and the terms and conditions may vary. We recommend reviewing our official website or contacting our Customer Service team for the most up-to-date information and specific instructions related to returns, exchanges, and repairs. Your satisfaction is our priority, and we are here to assist you with any questions or concerns you may have regarding your watch purchase.